There’s a place you can restore and invigorate your spirit every time you bathe in its crystal-clear waters: we’re talking about the Casa Tortuga cenotes in Tulum.
If you’re coming from Playa del Carmen, Casa Tortuga is a 50-km drive on the road to Tulum. If you’re in Tulum, it’s about a 15-minute drive on the road to Cancún.
Casa Tortuga comprises 4 impressive cenotes: two are open-air, one is underground and the other is semi open-air.
On your arrival you can purchase your entrance ticket at the cashiers and you’ll be given a bracelet; from there you make your way to the car park and the main entrance, where you’ll see an enormous turtle sculpture welcoming you.
As you go in you’ll come across food stands, the main restaurant, WCs and lockers.
The price of the lockers is $50 pesos and it’s important to leave all your stuff there – just take your swimsuit, a cap (optional) and water shoes.
Please do not use sunblock, suntan cream or insect repellent, and if you’ve put some on kindly take a shower before bathing in the cenotes, so as to prevent polluting their waters.
Cenotes are a delicate natural resource that we must look after: they take millions of years to form, and for future generations to enjoy them it’s very important for all visitors to follow the Casa Tortuga rules. Thank you for your understanding.
Cell phones are allowed but please bear in mind that it’s easy for them to get wet. Your guide carries a plastic basket where you’ll be asked to place your sandals, particularly in areas where you have to swim to go on to the next cenote.
Guided groups of up to 20 people gather at the entrance before visiting the cenotes (the number may vary), but if you’d rather form your own private group, guides are also available for that purpose.
The guide will take you to a palapa (a palm-thatched hut) where you’ll be given a lifejacket that must be worn throughout the tour, and then provide a briefing on what you’ll be visiting and the rules that must be followed.
Cenote Dorca is an 8-meter deep, 100-meter-long open-air cenote, which is my personal favorite on this tour.
Cenote Tres Zapotes is a semi open-air cenote where you need to swim to reach the next open-air cenote, since they’re connected to each other. During the first stage you can either take an 8-meter jump into the water, or if you’re not feeling that adventurous you can also use the steps to reach the water.
Cenote Wisho is an underground cenote where you can appreciate the stalagmites, stalactites and the bats that live there.
Cenote Campana is a semi-open-air cenote boasting formations that are thousands of years old.
In addition to the guided tour of the four cenotes, Casa Tortuga also has facilities such as a zip line, restaurants, a pizza parlor, photo service and lodgings.
GENERAL INFORMATION ON CASA TORTUGA IN TULUM.
The entrance fee is $850 per person and includes a lifejacket, visor, guide, access to the four cenotes and use of the zip line.
Children over 6 years old pay the regular entrance fee.
Entrance for children under six is free.
Quintana Roo residents with a valid voting card: $400 pesos.
The price does NOT include food and beverages.
Entrance is not allowed with food, alcoholic beverages or iceboxes.
Casa Tortuga has a restaurant, cafeteria, pizza parlor and snack-bar, all open from 9:00 a.m. to 5 p.m.
The main restaurant offers a buffet of tacos and fresh-fruit drinks, along with a la carte dishes ranging from snacks to ceviche, quesadillas, nachos, tacos and desserts.
Pets are not allowed.